FAQ

I need the data but I could not afford. Any help?

If you are a student, home user, or someone from non-profit organization with limited budget, you may want to contact us for special help and consideration on case by case basis. In this case, we will need proof of identity and such required data must not be of commercial usage.
Also, if you hold a visa card, we can offer monthly installment to ease your financial situation.

What is the time needed for evaluation?

What kind of recovery methods / process did you use in recovering my data?

Why isn’t there a file list given on what are the files you can recover for the evaluation stage?

Why do you charge a cancellation fee for the evaluation?

How do we deliver the corrupted media to you?

How long will you take to recover my data?

I could not wait and need data ASAP!

If my data is encrypted, are you able to recover it? Are you able to de-crypt my data?

The evaluation takes 1-3 working days. Why is it so slow?

Can you recover all my data? I mean my required data.

My recovered data is only X GB, why can’t you put it in a DVD for me instead?

Will you recover my program files other than my documents, email and pictures?