FAQ
Evaluation / Data Recovery Procedures
I could not wait and need data ASAP!
You may want to choose our express queue so that we will complete the recovery within 24 to 48 hours, generally we could complete the job within 24 hours.We can make special arrangement if you want the data to be even faster.
What is the time needed for evaluation?
What kind of recovery methods / process did you use in recovering my data?
Why isn’t there a file list given on what are the files you can recover for the evaluation stage?
Why do you charge a cancellation fee for the evaluation?
How do we deliver the corrupted media to you?
How long will you take to recover my data?
I could not wait and need data ASAP!
If my data is encrypted, are you able to recover it? Are you able to de-crypt my data?
The evaluation takes 1-3 working days. Why is it so slow?
Can you recover all my data? I mean my required data.
My recovered data is only X GB, why can’t you put it in a DVD for me instead?
Will you recover my program files other than my documents, email and pictures?