Service Plan and Types

Types of Service Level

 We provide free evaluation for customers who need a quote from us before proceeding with the recovery service. We also provide urgent or emergency data recovery service for customers who need their data back ASAP. Most of the time, we could recover the data within 24 hr if you need to recover your data urgently.

Customers can choose any of the three service plans, depending on their needs:

* Recovery process might take longer if the job complexity is higher.
** For RAID disk configurations, cancellation fee of S$250 applies.

STANDARD SERVICE

Evaluation Period: Within 1-3 working days

  • At the end of the evaluation period, a price quotation will be given for customers’ approval before we start the recovery process.
  • However, if you decide not to proceed with the recovery upon quotation, a cancellation fee of S$65 is chargeable.
  • No cancellation fee or any forms of lab fee if the job is evaluated to be unrecoverable.

See cancellation fee vs evaluation fee

** For RAID disk configurations, cancellation fee of S$250 applies.

Recovery Process: On average * 2 ~ 3 working days

  • If we cannot recover your required data, there will be no cancellation fee or any forms of lab fee.

* Recovery process might take longer if the job complexity is higher.

Pricing: May range from $200 to thousand odd dollars for a typical 100GB IDE/SATA hard disk. The charge may be higher if the job complexity increases.

See our Pricing Guide

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PRIORITY EVALUATION

Evaluation Period: Within 1 working days

  • At the end of the evaluation period, a price quotation will be given for customers’ approval before we start the recovery process.
  • However, if you decide not to proceed with the recovery upon quotation, a cancellation fee of S$120 is chargeable.
  • No cancellation fee or any forms of lab fee if the job is evaluated to be unrecoverable.

See cancellation fee vs evaluation fee

** For RAID disk on priority evalution, cancellation fee of S$500 applies.

Recovery Process: On average * 2 ~ 3 working days

  • If we cannot recover your required data, there will be no cancellation fee or any forms of lab fee.

* Recovery process might take longer if the job complexity is higher.

Pricing: May range from $200 to thousand odd dollars for a typical 100GB IDE/SATA hard disk. The charge may be higher if the job complexity increases.

See our Pricing Guide

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EXPRESS SERVICE

Evaluation Period

  • No evaluation will be performed on the disk.

Recovery Process

  • We will proceed to recover the data on your hard disk and complete the job within 48 hours (2 working days). On average, we could do it within 24 hours.

Pricing

  • A price quote will be given upfront before we proceed with the recovery.

  • The price will be 20% - 40% higher than the normal recovery fees.

  • If we cannot recover your required data, there will be no lab fee charged.

See our Pricing Guide

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