FAQ

The evaluation takes 1-3 working days. Why is it so slow?

Evaluation of between 1 to 3 days is simply an estimate. 90% of the job is evaluated within 1 working day upon submission.

However, in the case when job queue is long, only the jobs under priority evaluation will be completed first before we turn our attention to standard evaluation.

What is the time needed for evaluation?

What kind of recovery methods / process did you use in recovering my data?

Why isn’t there a file list given on what are the files you can recover for the evaluation stage?

Why do you charge a cancellation fee for the evaluation?

How do we deliver the corrupted media to you?

How long will you take to recover my data?

I could not wait and need data ASAP!

If my data is encrypted, are you able to recover it? Are you able to de-crypt my data?

The evaluation takes 1-3 working days. Why is it so slow?

Can you recover all my data? I mean my required data.

My recovered data is only X GB, why can’t you put it in a DVD for me instead?

Will you recover my program files other than my documents, email and pictures?