FAQ

Why isn’t there a file list given on what are the files you can recover for the evaluation stage?

Evaluation is carried out to determine the problem of the hard drive, cost and time needed to recover the data. At this stage, the content of the hard drive is not visible. No recovery has been carried out during this step.

Only upon acceptance of quotation will the engineer start the recovery work and retrieve the data, after which a file list will be sent in the recovery report to you.

What is the time needed for evaluation?

What kind of recovery methods / process did you use in recovering my data?

Why isn’t there a file list given on what are the files you can recover for the evaluation stage?

Why do you charge a cancellation fee for the evaluation?

How do we deliver the corrupted media to you?

How long will you take to recover my data?

I could not wait and need data ASAP!

If my data is encrypted, are you able to recover it? Are you able to de-crypt my data?

The evaluation takes 1-3 working days. Why is it so slow?

Can you recover all my data? I mean my required data.

My recovered data is only X GB, why can’t you put it in a DVD for me instead?

Will you recover my program files other than my documents, email and pictures?