FAQ

Can you recover all my data? I mean my required data.

By default, we will recover all the data for you. If you have special data that must be recovered, you could specify it in your data recovery request form and we will pay special attention during recovery.

After recovery, you will be sent a recovery report with list of files recovered. You can then choose to verify the recovered data in our office and if your required data is not recovered, we will not charge. There is no catch. ADRC simply guarantees total customer satisfaction.

What is the time needed for evaluation?

What kind of recovery methods / process did you use in recovering my data?

Why isn’t there a file list given on what are the files you can recover for the evaluation stage?

Why do you charge a cancellation fee for the evaluation?

How do we deliver the corrupted media to you?

How long will you take to recover my data?

I could not wait and need data ASAP!

If my data is encrypted, are you able to recover it? Are you able to de-crypt my data?

The evaluation takes 1-3 working days. Why is it so slow?

Can you recover all my data? I mean my required data.

My recovered data is only X GB, why can’t you put it in a DVD for me instead?

Will you recover my program files other than my documents, email and pictures?