FAQ

Will you recover my program files other than my documents, email and pictures?

Yes, all files as you wish. In general, we will only recover all your critical data files first and leave out the windows or program files as these are normally not essential to the users. If you wish, you could indicate to us the types of program files you need and we will recover them too.

Please note that even if the system or program files are recovered, the applications and operating system will still need to be re-installed before they can be used.

What is the time needed for evaluation?

What kind of recovery methods / process did you use in recovering my data?

Why isn’t there a file list given on what are the files you can recover for the evaluation stage?

Why do you charge a cancellation fee for the evaluation?

How do we deliver the corrupted media to you?

How long will you take to recover my data?

I could not wait and need data ASAP!

If my data is encrypted, are you able to recover it? Are you able to de-crypt my data?

The evaluation takes 1-3 working days. Why is it so slow?

Can you recover all my data? I mean my required data.

My recovered data is only X GB, why can’t you put it in a DVD for me instead?

Will you recover my program files other than my documents, email and pictures?