FAQ

What about my hard disk warranty? Will my warranty be void after the service?

If your failure is a logical one, we do not even need to open up your media to do recovery.

In the case of hard disk with physical damage, we have to open up the hard disk in our clean lab in order to perform recovery. At the end of the job, we will place our lab seal to verify that ADRC has performed the necessary recovery work on the disk. Normally there is no issue in warranty claim and if need be, we will produce a lab report to facilitate the warranty claim.

However, being just a data recovery service provider, ADRC could not guarantee the hard disk warranty issues and policies which come from the hard disk manufacturers directly.

Note: Under our arrangement with Apple Service Centre, if you mac computer system is still under warranty, you will need to send the damaged computer system to the Apple Service Centre first. The Apple Service Centre will do first level check and then help you to take out the damaged hard disk before you pass it to us.

What is data recovery?

What are the chances of getting back my data?

What is Class 100 clean room? Why is it needed in the data recovery process?

What is the success rate of your service?

Why is data recovery so expensive?

What about my hard disk warranty? Will my warranty be void after the service?

How do I select the right service vendor?

Do I need data recovery?

Can I do my own recovery work?

While working, what should I do once I realise I lose files I am working on ?

Why should I choose your service over others?

How do you charge the price of your service?

Will it be cheaper if I want less data?

How about my data confidentiality? I absolutely do not want my data to get leaked out!

I have checked that your competitor quoted a much lower price than you do.

I need the data but I could not afford. Any help?