FAQ

Can I do my own recovery work?

Yes you can, but only if you are sure that the failure is logical in nature such as a simple file deletion and disk format. If you suffer from data loss which is physical in nature, you need to send your storage media to a professional data recovery outfit. Attempt to such cases may do more harm than good.

Firstly, you need to determine the failure type and if it is logical in nature, try to follow our DIY data recovery guide to see if it works.

To play safe, before you start any data recovery process, do not work on the original drive directly before making some kind of backup. You may follow our guide on how to create a duplicate or backup disk image using our free data recovery tools. So if some thing should go wrong, you will still have the backup image to look into.

If you feel that your data is extremely important and you do not have the necessary knowledge to do it, or the failure situation is physical and complex, you may want to consult a data recovery specialist.

What is data recovery?

What are the chances of getting back my data?

What is Class 100 clean room? Why is it needed in the data recovery process?

What is the success rate of your service?

Why is data recovery so expensive?

What about my hard disk warranty? Will my warranty be void after the service?

How do I select the right service vendor?

Do I need data recovery?

Can I do my own recovery work?

While working, what should I do once I realise I lose files I am working on ?

Why should I choose your service over others?

How do you charge the price of your service?

Will it be cheaper if I want less data?

How about my data confidentiality? I absolutely do not want my data to get leaked out!

I have checked that your competitor quoted a much lower price than you do.

I need the data but I could not afford. Any help?